How To: Use a PUK to unblock a Cell C SIM PIN

Last modified date

There is no need to panic if your Cell C SIM card is blocked as you can get your PUK number from another Cell C number, on the Cell C website, or from the Cell C app using the same phone the SIM card is blocked on.

PUK is short for Pin Unlocking Key, a 10-digit number you can use to unlock a SIM security PIN that has been blocked from entering its pin number. A SIM PIN number only allows for three tries, and on the third unsuccessful try, it will be blocked from any more PIN entries.

Here are the 4 ways to get your Cell C PUK number to unblock your SIM PIN.

Unblock using the Cell C app

Log into your profile on the Cell C app to get your PUK number. If you will use the same device you’ve blocked your SIM PIN on, use a WiFi connection to log into your Cell C app. *Tip: Remove the SIM card you want to unblock from the device to make your login more manageable.

  • Log into the Cell C app
  • Select the correct cellphone number from the dropdown to select the correct profile
  • Tap the menu drawer, and then tap Profile
  • Your Cell C PUK number and Account Type are under the Profile menu item

Unblock using the Cell C website

Log into your profile on your Cell C online profile to get your SIM PUK number. If you remember your Cell C profile credentials you may simply log in to their website using the same credentials as the Cell C app: your Cell C number/email and password.

  • Log into the Cell C website using your credentials
  • Select your cellphone number to select the correct profile
  • Scroll to My Details -> Security menu item
  • Your Cell C PUK number and original SIM PIN are under the Security menu item
Screenshot: Getting your PUK number from the Cell C website.
Screenshot: Getting your Cell C PUK number from the Cell C website. Source: cellc.co.za

Unblock using the USSD code

With your Cell C SIM card in your phone dial the USSD *147*100#, and you will get a pop-up with your subscriber details. Your Cell C PUK number and original SIM PIN are displayed. Or dial *147#, reply option 8, My Account, reply 3, My Details, and then the Cell C PUK number and original SIM PIN will be displayed.

Screenshot: Getting your Cell C PUK number using the USSD code.
Screenshot: Getting your Cell C PUK number using the USSD code.

Call Cell C customer service center to unblock

To get your PUK number from another Cell C number call the Cell C customer service center on 135. When asked to, make sure to select the option to request assistance for another number, and then follow the prompts.

Moemedi Segoje